RESERVE HOTEL

HELP & INFO

FAQ
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A : You can make an instant confirmation at citradreamhotel.com by picking the dates you wish to stay and click book now. Once you have enter your personal information and provide credit card details, you can finish your reservation and you will get the confirmation receipt sent to your email.
A : We are using a strong and secure SSL encryption protection to make sure your credit card information is safe. We value our guest safety when making a reservation with us at the highest level.
A : From time to time, we will offer special offers on our website where you can get additional discount by making a reservation at our website. Please check back our site often to check what offers are available.
A :  Please print your confirmation email and bring valid id upon check in.
A : Depending on the rates and special offers, the cancellation policy may differ from one to another. Our default no show policy is 1 night charge. Please check the cancellation policy details before making a reservation.
A :  Yes, you can book online for up to maximum 10 rooms per reservation. Should you need more than 10 rooms, please send email to info@citradreamhotel.com and our reservation staffs will help you with the reservation.
A : No, we will use your credit card as a guarantee for your reservation. You can pay using credit card, ATM or cash upon check out.
A :  Yes, we provide fee wifi in the hotel public areas so you can stay connected.
A : Yes, we do provide food and beverage service at the hotel whenever you want. We provide breakfast to start your day which includes local hot food, selected Indonesian sweet or fruit, coffee and tea.
A : No, we do not allow pet at the hotel premises.

By accessing, using, viewing and making a reservation at citradreamhotel.com website you shall agree to the terms and conditions of this website. 

GENERAL

Citradream Hotels operate the website with the URL of http://www.citradreamhotel.com 

All contents in this website is copyright of Citradream Hotels and may not be use, reproduce without written consent from Citradream Hotels. 

BOOKING

Citradream Hotels provide an online reservation service for all people wishing to book room(s) at one of our hotels. The reservation is automatically confirmed after guest complete the reservation and furnish credit card details to guarantee the reservation. Citradream Hotels will not charge the card until guest has arrive at the hotel. In case of a no show occur, Citradream Hotels has the right to charge a cancellation or no show policy as mentioned on the reservation page. At the hotel, guest can pay using credit card, ATM or cash. Reservations are automatically confirmed and the confirmation will be sent to the guest email address.

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