Informasi & Bantuan

Q : What do I need to bring upon check-in?

A : You can make an instant confirmation at citradreamhotel.com by picking the dates you wish to stay and click book now. Once you have enter your personal information and provide credit card details, you can finish your reservation and you will get the confirmation receipt sent to your email.

Q : Is it safe to make an online reservation at citradreamhotel.com?

A : We are using a strong and secure SSL encryption protection to make sure your credit card information is safe. We value our guest safety when making a reservation with us at the highest level.

Q : Can I get a discount for making a reservation at citradreamhotel.com?

A : From time to time, we will offer special offers on our website where you can get additional discount by making a reservation at our website. Please check back our site often to check what offers are available.

Q : What do I need to bring upon check-in?

A :  Please print your confirmation email and bring valid id upon check in.

Q : What is the cancellation policy when I make an online reservation ?

A : Depending on the rates and special offers, the cancellation policy may differ from one to another. Our default no show policy is 1 night charge. Please check the cancellation policy details before making a reservation.

Q : Can I make a group reservation?

A :  Yes, you can book online for up to maximum 10 rooms per reservation. Should you need more than 10 rooms, please send email to info@citradreamhotel.com and our reservation staffs will help you with the reservation.

Q :Will my credit card deducted by the time I am making a reservation?

A : No, we will use your credit card as a guarantee for your reservation. You can pay using credit card, ATM or cash upon check out.

Q : Is wifi available at the hotel? Is it free?

A :  Yes, we provide fee wifi in the hotel public areas so you can stay connected.

Q : Is there any food and beverage outlet at the hotel?

A : Yes, we do provide food and beverage service at the hotel whenever you want. We provide breakfast to start your day which includes local hot food, selected Indonesian sweet or fruit, coffee and tea.

Q : Is pet allowed at the hotel?

A : No, we do not allow pet at the hotel premises.