Privacy Policy

Privacy Policy

1. Introduction

We at Hotel Citradream value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect the information you provide when using our website.

2. Information We Collect

We collect several types of information from you, including but not limited to:

• Personal Information
  Name, email address, telephone number, home address, and payment information.
• Technical Information
  IP address, device type, operating system, browser type, and browsing data.
• Usage Information
  The pages you visit, the time spent on our website, and your interactions with our website features.
  

3. How We Collect Information

We collect your information in several ways, including but not limited to:

• Registration and Reservation Form
  When you fill out a form to make a reservation or register for our services.
• Cookies and Tracking Technologies
  We use cookies to collect technical and usage information to enhance your experience on our website.
• Direct Interaction
  When you contact our customer service or interact with hotel staff.
  

4. Use of Information

We use the information we collect to

• Process and manage your reservations.
• Providing customer service and support
• Sending confirmations and updates regarding your reservations.
• Sending promotional materials and special offers if you have agreed to receive them.
• Improve our website and services based on user behavior analysis.
• Comply with legal and regulatory obligations
  

5. Information Protection

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, or disclosure. These include, but are not limited to, data encryption, access controls, and physical security procedures.

6. Sharing Information

We will not share your personal information with third parties except in the following situations.

• With Your Consent
  We will share information if you have given us your explicit consent.
• Service Providers
  We may share information with third-party service providers who help us run our business, such as payment processors and IT service providers.
• Legal compliance
  We may disclose information when required by law or when necessary to protect ours or others' rights, property, or safety.
  

7. Cookies and Similar Technologies

We use cookies to collect information and improve user experience on our website. You can set your browser to refuse cookies, but some parts of our site may not function properly.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Such changes will be posted on our website and, if the changes are significant, we will notify you by email or direct notification.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email : info@citradreamhotel.com
Phone: 02112345678
Address: Jl. Contoh No.123, Jakarta, Indonesia

Thank you for trusting us with your personal information. We are committed to protecting your privacy and providing the best service.